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It's All About Service - Ray Pelletier - Bog - John Wiley & Sons Inc - Plusbog.dk

It's All About Service - Ray Pelletier - Bog - John Wiley & Sons Inc - Plusbog.dk

Practical strategies for better customer service based on the principles of servant-leadership Individuals in the workforce and the clients they serve are the fundamental building blocks of every company in America. Executives talk about customer service; but their employees are the ones who make it happen (or not). Author Ray Pelletier reveals the vital importance of a happy workforce in creating a happy client. By caring for employees, managers create an environment in which employees can care for customers. This book shows senior leaders, managers, and supervisors how to develop a managerial style that combines teamwork, trust, listening, forethought, and ethics to nurture a happy workforce and improve customer service. Built on the foundations of the servant-leadership model, the book offers effective, easy-to-implement strategies to develop these vital managerial skills. It''s All About Service reveals that leaders who care for their people create businesses that care for their clients-and gain an edge over the competition.

DKK 219.00
1

Selling Your House For Dummies - Ray Brown - Bog - John Wiley & Sons Inc - Plusbog.dk

Selling Your House For Dummies - Ray Brown - Bog - John Wiley & Sons Inc - Plusbog.dk

Sell your house in any market Whether you're selling your home yourself or using a realtor, this helpful guide offers all the information you need to make an otherwise-stressful undertaking go smoothly. In Selling Your House For Dummies, you'll find plain-English, easy-to-follow information on the latest mortgage application and approval processes, the hottest websites used in the house-selling process, and revised tax laws that affect the housing and real estate markets. From the author team behind America's #1 bestselling real estate book, Home Buying Kit For Dummies, this book offers Eric Tyson and Ray Brown's time-tested advice, recommendations, and strategies for selling your house given current market conditions. From staging your home to utilizing technology to sell your house directly to home buyers, this trusted resource is packed with tips and ideas to make your home the most appealing house on the block. Prepare your property for the best offerStage and market your house successfullyNegotiate and successfully close the saleMake sense of contracts and forms used in the house-selling process Get the tried-and-true advice that will help you sell your property!

DKK 182.00
1

An Introduction to Synchrotron Radiation - Philip Willmott - Bog - John Wiley & Sons Inc - Plusbog.dk

An Introduction to Synchrotron Radiation - Philip Willmott - Bog - John Wiley & Sons Inc - Plusbog.dk

The updated guide to the fundamental concepts, techniques and applications of synchrotron radiation and its applications in this rapidly developing field Synchrotron light is recognized as an invaluable research tool by a broad spectrum of scientists, ranging from physicists to biologists and archaeologists. The comprehensively revised second edition of An Introduction to Synchrotron Radiation offers a guide to the basic concepts of the generation and manipulation of synchrotron light, its interaction with matter and the application of synchrotron light in x-ray scattering, spectroscopy, and imaging. The author, a noted expert in the field, reviews the fundamentals of important experimental methods, and explores the most recent technological advances in both the latest generation of x-ray sources and x-ray instrumentation. Designed to be an accessible resource, the book contains full-colour illustrations of the underlying physics and experimental applications, as well as the most commonly-used synchrotron techniques. In particular, the updated second edition now includes: In-depth descriptions of the latest x-ray-source technologies, notably diffraction-limited storage rings and x-ray free-electron lasersThe latest advances in instrumentation, x-ray optics, and experimental methods in synchrotron radiationThe most recent developments in macromolecular crystallography, time-resolved studies, and imaging techniquesA comprehensive set of problems for each chapter, plus their ideal solutions in the appendices. Written for undergraduate and postgraduate students from all areas of the natural and physical sciences, An Introduction to Synchrotron Radiation, Second Edition is an invaluable up-to-date reference source in this highly multidisciplinary field. PowerPoint slides of all the figures within the text are available for download, for instructors and users of this book, at http://booksupport.wiley.com

DKK 936.00
1

Optical Design Using Excel - Hiroshi Nakajima - Bog - John Wiley & Sons Inc - Plusbog.dk

Optical Design Using Excel - Hiroshi Nakajima - Bog - John Wiley & Sons Inc - Plusbog.dk

A practical introductory guide to optical design covering geometrical optics, simple wave-optics and diffraction, using Excel software• explains practical calculation methods for designing optical systems with fully worked-out examples and avoiding complex mathematical methods• includes practical calculations for ray tracing, laser beam (Gaussian beam) focusing, and diffraction calculations; the ray tracing and the diffraction calculations are done by using the VBA program which Excel provides as a supporting tool• describes basic optical theory and application methods, and provides readers with calculation methods for designing laser optical systems with numerous practical calculation examples. After finishing the book, even inexperienced readers should have the ability to design laser optical systems• covers large areas of geometrical optics and diffraction theory, providing a good overview and reference for beginners or non-specialist engineers• accompanied by a website including password protected electronic files

DKK 1000.00
1

Guerrilla TeleSelling - Orvel Ray Wilson - Bog - John Wiley & Sons Inc - Plusbog.dk

Guerrilla TeleSelling - Orvel Ray Wilson - Bog - John Wiley & Sons Inc - Plusbog.dk

The first book to apply guerrilla sales and marketing tactics to the unique, high-pressure environment of electronic communications, this groundbreaking resource is packed with valuable tips, expert advice, and insider secrets on finding, closing, and increasing sales by phone and fax as well as via e-mail and the Internet. "This book is absolutely loaded with insights and practical ideas you can use to increase your effectiveness in dealing with anyone in business on the telephone. These ideas should be read, taught, digested, and practiced every single day!" -Brian Tracy, author The Psychology of Achievement. "Guerrilla Teleselling is FUNdamental reading for anyone or any company who does business by telephone! It covers all the basics and more. Whether you''re a beginner or you''ve been in the business for years, if you can''t find at least 12 great ideas in every chapter that will increase your performance, you''re not reading! I am recommending it as a resource to all my clients." -Judy Lanier, author 50 Ways to Motivate & Inspire Your Call Center Teams Past National President, American Telemarketing Association. "Guerrilla Teleselling is an excellent guide for anyone in sales, whether a rookie or a seasoned professional. . . . It entices the reader to break out of old ruts to become a more effective salesperson by using often surprising tactics that will keep the salesperson both challenged and successful." -Erik Lounsbury, Editor Telemarketing(r) & Call Center Solutions(TM).

DKK 219.00
1

Guerrilla Negotiating - Orvel Ray Wilson - Bog - John Wiley & Sons Inc - Plusbog.dk

Guerrilla Negotiating - Orvel Ray Wilson - Bog - John Wiley & Sons Inc - Plusbog.dk

"To gain 1,000 ideas all at once and gain all the advantages, read this brilliant, illuminating book." -Mark Victor Hansen, coauthor, Chicken Soup for the Soul."The Guerrilla Group has done it again. Sit down at the feet of the masters and learn how to negotiate right. And while you''re at it, pray that your competition doesn''t read this book." -Guy Kawasaki, author, Rules for Revolutionaries, and CEO, garage.com."The ''Guerrilla'' approach to business and life has become a classic. I''ve learned from the entire series . . . but this one is the best! ''Negotiating'' gives you the specifics for gaining a fair advantage. I love it."-Jim Cathcart, author, The Acorn Principle.GUERRILLA SELLING is a registered trademark of The Guerrilla Group, Inc.

DKK 260.00
1

The Nature of Trends - Ray Barros - Bog - John Wiley & Sons Inc - Plusbog.dk

The Nature of Trends - Ray Barros - Bog - John Wiley & Sons Inc - Plusbog.dk

Today''s market participants have a myriad of tools at their disposal. Yet the success rate is that of old - 80% to 90% of traders fail to achieve their financial goals. This book shows traders how to get their investment act together. It covers in detail the three requirements needed for success: Winning psychology, effective money management and a written trading plan with an edge. - - The Nature of Trends also provides unique tools (for example the MIDAS tool) that provide low risk trade entry by telling the trader the level at which an entry may be safely effected - - Finally, the book provides the "Rule of 3" to manage a trade. These rules allow the trader to take profits and hold on for long-term profits without increasing risk. -

DKK 721.00
1

The Conflict Resolution Training Program - Larry Ray - Bog - John Wiley & Sons Inc - Plusbog.dk

The Conflict Resolution Training Program - Larry Ray - Bog - John Wiley & Sons Inc - Plusbog.dk

The Conflict Resolution Training Program Leader''s Manual offers a step-by-step approach for teaching dispute resolution techniques to both new and seasoned negotiators, mediators, and arbitrators. This hands-on manual is filled with a variety of exercises, activities, worksheets, role plays, and other interactive techniques that are readily accessible for teaching the skills needed to resolve conflicts. Trainers can select the sections of the flexible program that best meet their specific objectives and goals.

DKK 483.00
1

Guerrilla Trade Show Selling - Orvel Ray Wilson - Bog - John Wiley & Sons Inc - Plusbog.dk

Guerrilla Trade Show Selling - Orvel Ray Wilson - Bog - John Wiley & Sons Inc - Plusbog.dk

"Follow the wisdom contained in this powerful volume and yourtreasury will grow and grow. I learned plenty." -- Og Mandino,author The Greatest Salesman in the World "The Guerrilla Group has done it again! Guerrilla Trade ShowSelling is the definitive book on how to sell more, faster andeasier at trade shows. It is loaded with practical, provenprinciples, methods and techniques that anyone can use to double,triple and quadruple their revenues at any trade show they attend."-- Brian Tracy, author The Psychology of Achievement. "Guerrilla Trade Show Selling is pure platinum for anyone who hasto or wants to effectively work the trade show floor. It''s loadedwith practical, down-to-earth ideas worth thousands of dollars toanyone who reads and implements its great advice." -- Dr. TonyAlessandra, author The Platinum Rule. "More about trade shows and sales techniques than I ever knewexisted. The authors actually turn exhibiting into a profitcenter!" -- Alan Weiss, PhD, author Million Dollar Consulting

DKK 258.00
1

The Conflict Resolution Training Program - Larry Ray - Bog - John Wiley & Sons Inc - Plusbog.dk

The Conflict Resolution Training Program - Larry Ray - Bog - John Wiley & Sons Inc - Plusbog.dk

The Conflict Resolution Training Program Participant''s Workbook offers both new and seasoned negotiators, mediators, and arbitrators a step-by-step approach for learning dispute resolution techniques. This hands-on workbook is filled with a variety of exercises, activities, worksheets, role plays, and other interactive techniques that are readily accessible for learning the skills needed to resolve conflicts. Trainers and participants can select the sections of the flexible program that best meet their specific objectives and goals.

DKK 302.00
1

Building the Latino Future - Humberto Medina - Bog - John Wiley & Sons Inc - Plusbog.dk

Building the Latino Future - Humberto Medina - Bog - John Wiley & Sons Inc - Plusbog.dk

An inspiring collection of success stories from the country''s most prominent Latinos, Building the Latino Future offers and inspiration and advice for Latinos in any industry who want to succeed spectacularly. The future is bright for America?s Latino community; this book lets you learn from the success of such luminaries as actor Edward James Olmos, New Mexico Governor Bill Richardson, former housing secretary Henry Cisneros, NPR correspondent Ray Suarez, and many more.

DKK 238.00
1

Leading for Growth - Alan R. Shrader - Bog - John Wiley & Sons Inc - Plusbog.dk

Leading for Growth - Alan R. Shrader - Bog - John Wiley & Sons Inc - Plusbog.dk

How any business leader can create an atmosphere of competitiveness for exceptional growth When Ray Davis took over the local 40-person South Umpqua Bank in 1994, many people in the industry poked fun at his insistence that employees answer the phone with a cheery "World''s Greatest Bank." Eleven years, $7 billion in assets, and 128 branches (or " bank stores" in Umpqua lingo) later, the moniker seems quite apt. Other banks scratched their heads when Davis sent his tellers to Ritz-Carlton to learn customer service and were intrigued when he hired a cutting-edge design firm to completely re-think retail layout. Now, with a top design award under their belt, a name change (there never was a North Umpqua bank), and a completely new definition of the banking business, Umpqua has become the darling of the entrepreneurial press and a growth powerhouse. The New York Times calls Umpqua " Starbucks with tellers ." Ray Davis (Portland, OR), named by U.S. Banker as one of the 25 most influential people in the financial industry in 2005, is President and CEO of Umpqua Holdings Corporation. Alan Shrader (Moraga, CA) is an experienced writer and editor of business books.

DKK 209.00
1

Aberration-Corrected Analytical Transmission Electron Microscopy - - Bog - John Wiley & Sons Inc - Plusbog.dk

Aberration-Corrected Analytical Transmission Electron Microscopy - - Bog - John Wiley & Sons Inc - Plusbog.dk

The book is concerned with the theory, background, and practical use of transmission electron microscopes with lens correctors that can correct the effects of spherical aberration. The book also covers a comparison with aberration correction in the TEM and applications of analytical aberration corrected STEM in materials science and biology. This book is essential for microscopists involved in nanoscale and materials microanalysis especially those using scanning transmission electron microscopy, and related analytical techniques such as electron diffraction x-ray spectrometry (EDXS) and electron energy loss spectroscopy (EELS).

DKK 621.00
1