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Trust and Conflict Representation Culture and Dialogue

Trust and Conflict Representation Culture and Dialogue

Trust distrust and conflict between social groups have existed throughout the history of humankind although their forms have changed. Using three main concepts: culture representation and dialogue this book explores and re-thinks some of these changes in relation to concrete historical and contemporary events. Part I offers a symbolic and historical analysis of trust and distrust while Parts II and III examine trust distrust and conflict in specific events including the Cyprus conflict Estonian collective memories coping with HIV/AIDS in China Swedish asylum seekers the Cuban missile crisis and Stalinist confessions. With an impressive array of international contributors the chapters draw on a number of key concepts such as self and other ingroup and outgroup contact between groups categorization brinkmanship knowledge beliefs and myth. Trust and Conflict offers a fresh perspective on the problems that arise from treating trust distrust and conflict as simplified indicators. Instead it proposes that human and social sciences can view these phenomena within the complex matrix of interacting perspectives and meta-perspectives that characterise the social world. As such it will be of interest to undergraduates postgraduates and lecturers of human and social sciences especially social psychology sociology political science and communication studies. | Trust and Conflict Representation Culture and Dialogue

GBP 48.99
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Living in an Age of Mistrust An Interdisciplinary Study of Declining Trust and How to Get it Back

Living in an Age of Mistrust An Interdisciplinary Study of Declining Trust and How to Get it Back

Trust is a concept familiar to most. Whether we are cognizant of it or not we experience it on a daily basis. Yet trust is quickly eroding in civic and political life. Americans’ trust in their government has reached all-time lows. The political and social consequences of this decline in trust are profound. What are the foundations of trust? What explains its apparent decline in society? Is there a way forward for rebuilding trust in our leaders and institutions? How should we study the role of trust across a diverse range of policy issues and problems? Given its complexity trust as an object of study cannot be claimed by any single discipline. Rather than vouch for an overarching theory of trust Living in an Age of Mistrust synthesizes existing perspectives across multiple disciplines to offer a truly comprehensive examination of this concept and a topic of research. Using an analytical framework that encompasses rational and cultural (or sociological) dimensions of trust the contributions found therein provide a wide range of policy issues both domestic and international to explore the apparent decline in trust its impact on social and political life and efforts to rebuild trust. | Living in an Age of Mistrust An Interdisciplinary Study of Declining Trust and How to Get it Back

GBP 48.99
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Behavioural Economics and Experiments

Behavioural Economics and Experiments

Behavioural Economics and Experiments addresses key topics within behavioural economics exploring vital questions around decision-making and human nature. Assuming no prior knowledge of economics the book features wide-ranging examples from literature film sport neuroscience and beyond. Ananish Chaudhuri explores the complex relationships between human behaviour society and decision-making introducing readers to the latest work on heuristics framing and anchoring as well as ideas around fairness trust and social norms. The book offers a fresh perspective on issues such as: Decision-making under uncertainty Firms’ pricing decisions Employment contracts Coordination failures in organizations Preventing bubbles in financial markets This is an ideal introduction for students of behavioural economics experimental economics and economic decision-making on economics public policy psychology and business-related programmes and will also be accessible to policymakers and curious laymen.

GBP 48.99
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Strategies for Compliance Tools Techniques and Challenges in Financial Services

Strategies for Compliance Tools Techniques and Challenges in Financial Services

Compliance is a fundamental control function within regulated industries globally. This book provides an expert introduction to corporate compliance using cases examples and insights from the financial services sector and beyond. The author an experienced compliance practitioner and academic highlights compliance challenges using examples such as Wells Fargo whistleblowing in the financial services and the mis-selling of payment protection insurance in the UK banking sector. The book explores strategies for creating compliant cultures and fostering regulatory trust whilst practical guidance is provided on anticipating regulatory changes. Addressing organisational obstruction and delay the author presents a series of valuable tools and techniques for real-world practice. An essential professional development resource for board directors compliance officers and other senior managers the book also provides a unique learning and development resource for students of corporate compliance globally. | Strategies for Compliance Tools Techniques and Challenges in Financial Services

GBP 44.99
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Employee Engagement Through Effective Performance Management A Practical Guide for Managers

Employee Engagement Through Effective Performance Management A Practical Guide for Managers

This book is a practical guide for managers to increase and support employee engagement through stronger performance management tools and techniques. In this second edition Edward Mone and Manuel London incorporate new developments in the field including discussion of issues about the value of challenging goals annual formal appraisals forced ranking and ways to give constructive feedback. The authors expand the traditional notion of performance management to include building trust creating conditions of empowerment managing team learning and maintaining ongoing straightforward communications about performance all of which are critical to employee engagement. Case studies offer concrete examples and checklists and surveys supply managers with ways to assess employee engagement as well as directions for increasing engagement. An up-to-date straightforward guide this book is appropriate for graduate students in Employee Engagement Human Resources and Management Studies as well as scholars and practitioners in those fields. | Employee Engagement Through Effective Performance Management A Practical Guide for Managers

GBP 48.99
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Money Banking and Financial Markets A Modern Introduction to Macroeconomics

Money Banking and Financial Markets A Modern Introduction to Macroeconomics

This innovative text offers an introduction to money banking and financial markets with a special emphasis on the importance of confidence and trust in the macroeconomic system. It also presents the theory of endogenous money creation in contrast to the standard money multiplier and fractional reserve explanation found in other textbooks. The U. S. economy and financial institutions are used to explain the theoretical and practical framework with international examples weaved in throughout the text. It covers key topics including monetary policy fiscal policy accounting principles credit creation central banks and government treasuries. Additionally the book considers the international economy including exchange rates the Eurozone Chinese monetary policy and reserve currencies. Taking a broad look at the financial system it also looks at banking regulation cryptocurrencies real estate and the oil and gold commodity markets. Students are supported with chapter objectives key terms and problems. A test bank is available for instructors. This is an accessible introductory textbook for courses on money and banking macroeconomics monetary policy and financial markets. | Money Banking and Financial Markets A Modern Introduction to Macroeconomics

GBP 52.99
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Baudelaire's Le Spleen de Paris Shifting Perspectives

Baudelaire's Le Spleen de Paris Shifting Perspectives

Maria Scott's study of the operation of irony in Baudelaire's Le Spleen de Paris contends that the principal target of the collection's spleen is its own readership. Baudelaire as one of the most perceptive cultural commentators of the nineteenth century was naturally very keenly aware of the growing dominance of the bourgeoisie in France not least as a market for art and literature. Despite being dependent on this market for his own writing the poet was highly critical of bourgeois values and attitudes. Scott builds on existing criticism of the collection to argue that these are indirectly mocked in Le Spleen de Paris often in the person of the poet's supposed textual alter ego. The contention is that the prose poems betray the trust of readers by way of an apparent transparency of meaning that functions to blind us to their embedded irony. Though focused on Le Spleen de Paris Scott's study engages with the full range of Baudelaire's writings including his art and literary criticism. Her book will be of interest not only to Baudelaire scholars but also to those engaged more generally with nineteenth-century French culture. | Baudelaire's Le Spleen de Paris Shifting Perspectives

GBP 46.99
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Sales Management A Research Overview

Sales Management A Research Overview

Sales are the lifeblood of the business world and therefore an area of fundamental importance for scholarly research. This concise book analyses current thoughts and emerging practices in sales management research. Organisations who are looking to increase revenues and add new customers to their portfolio will find it increasingly difficult to successfully do this without being aware of and adopting the appropriate adaptive sales processes. Emergent themes such as agile sales management digital selling artificial intelligence and trust will be discussed in the book that also embraces the importance of customer relationship management and how salespeople are aligning their interactions with the marketing function. The text will review recent research to identify how to grow and organise the sales pipeline manage hybrid sales teams and the effects of new technologies on selling processes. These discussions will be helpful in highlighting issues and providing some solutions to practitioners who are operating in new environments. This book will be invaluable to sales researchers as it summarises current knowledge about key sales and sales management topics and indicates possible future research directions. | Sales Management A Research Overview

GBP 48.99
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Working with High-Risk Youth A Relationship-based Practice Framework

Working with High-Risk Youth A Relationship-based Practice Framework

In the child welfare system some youth do well in their lives but far too many do not experience positive outcomes by the time they are leaving government services. The youth often feel marginalized and that they were not involved in decisions about their own lives leaving them with a sense of hopelessness and helplessness. This book focuses on high-risk youth - whose struggles include neglect and abuse alcohol and drug abuse the risk of being exploited mental health issues and the inability to self-regulate and trust - a population of youth that government child welfare services and community agencies struggle to serve adequately. The focus has traditionally been on punishment-consequence interventions and demanding compliance but experience and research shows they can be better served through relationship-based practice incorporating harm reduction principles resiliency and strength-based approaches community collaboration and an understanding that these youth typically come from experiences of early trauma impacting their brain development and their ability to form attachments. This book provides an overview of the Get Connected practice framework and philosophy and provides strategies for engaging and working with the most disconnected challenging and troubled youth in society. | Working with High-Risk Youth A Relationship-based Practice Framework

GBP 56.99
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Service Leadership Leading with Competence Character and Care in the Service Economy

Service Leadership Leading with Competence Character and Care in the Service Economy

Service Leadership offers students researchers and leaders a leadership model originating in the service economy – but which is gaining ground in all sectors and industries – explained by experts that were key actors in that origination at DHL International. Designed for undergraduates and graduates but also useful for professionals in leadership positions Hoshmand and Chung structure the book around the 3Cs of leadership in the service economy: Competence Character and Care. It shows how the integration of the 3Cs when applied in combination with each other creates an environment of trust within and outside the organization. Most importantly it allows the reader to understand how a move from the manufacturing mindset (hierarchical decision making) to a service mindset (collective qualitative culturally sensitive) creates an ethical habitat and ecosystem that contributes to a firm’s competitiveness and adds value to its brand image. Incorporating elements of leadership literature philosophy psychology sociology economics and political science including cases and supported by a teaching manual and a full set of slides this book is ideal core reading for students of service leadership and leadership in the service economy and valuable to those learning about leadership more broadly. | Service Leadership Leading with Competence Character and Care in the Service Economy

GBP 52.99
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The Routledge Handbook of Epistemic Injustice

The Routledge Handbook of Epistemic Injustice

In the era of information and communication issues of misinformation and miscommunication are more pressing than ever. Epistemic injustice - one of the most important and ground-breaking subjects to have emerged in philosophy in recent years - refers to those forms of unfair treatment that relate to issues of knowledge understanding and participation in communicative practices. The Routledge Handbook of Epistemic Injustice is an outstanding reference source to the key topics problems and debates in this exciting subject. The first collection of its kind it comprises over thirty chapters by a team of international contributors divided into five parts: Core Concepts Liberatory Epistemologies and Axes of Oppression Schools of Thought and Subfields within Epistemology Socio-political Ethical and Psychological Dimensions of Knowing Case Studies of Epistemic Injustice. As well as fundamental topics such as testimonial and hermeneutic injustice and epistemic trust the Handbook includes chapters on important issues such as social and virtue epistemology objectivity and objectification implicit bias and gender and race. Also included are chapters on areas in applied ethics and philosophy such as law education and healthcare. The Routledge Handbook of Epistemic Injustice is essential reading for students and researchers in ethics epistemology political philosophy feminist theory and philosophy of race. It will also be very useful for those in related fields such as cultural studies sociology education and law.

GBP 44.99
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Citizen Science for Coastal and Marine Conservation

Citizen Science for Coastal and Marine Conservation

In recent years citizen science has emerged as a powerful new concept to enable the general public students and volunteers to become involved in scientific research. A prime example is in biodiversity conservation where data collection and monitoring can be greatly enhanced through citizen participation. This is the first book to provide much needed guidance and case studies from marine and coastal conservation. The novelty and rapid expansion of the field has created a demand for the discussion of key issues and the development of best practices. The book demonstrates the utility and feasibility as well as limitations of using marine and coastal citizen science for conservation and by providing critical considerations (i. e. which questions and systems are best suited for citizen science) presents recommendations for best practices for successful marine and coastal citizen science projects. A range of case studies for example on monitoring of seabird populations invasive species plastics pollution and the impacts of climate change from different parts of the world is included. Also included are discussions on engaging youth indigenous communities and divers and snorkelers as citizen scientists as well as best practices on communication within citizen science building trust with stakeholders and informing marine policy as part of this exciting and empowering way of improving marine and coastal conservation. . | Citizen Science for Coastal and Marine Conservation

GBP 52.99
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Confidential Informant Law Enforcement's Most Valuable Tool

Confidential Informant Law Enforcement's Most Valuable Tool

He baffled and eluded law enforcement officers for nearly two decades. In the end however it wasn't the painstaking forensic analysis of hundreds of pieces of crime scene evidence that led to the capture of the Unabomber-but the lucky tip of an informant. Truth of the matter is for all their sophistication and hi-tech science crime-fighting techniques such as fingerprint and DNA analysis are a factor in less than one percent of all criminal cases. In the overwhelming number of crimes informants have provided the necessary ammunition needed to bring criminals to justice from Genovese to Gotti and Capone to Dillinger. Confidential Informant: Understanding Law Enforcement's Most Valuable Tool explores the covert and clandestine world of informants-revealing the secrets of how to find them and make the most out of them while at the same time avoiding the pitfalls of dealing with them. Using case studies in which informants played key roles in solving crimes the book examines all aspects of informant development and management from the motivation of the informant to the legal problems that accompany the use of informants in criminal cases. Written by John Madinger a former narcotics agent supervisor and administrator and currently a Senior Special Agent with the Criminal Investigation Division of the Internal Revenue Service Confidential Informant: Understanding Law Enforcement's Most Valuable Tool examines the emotional and behavioral characteristics of the informant as well as the psychology of trust and betrayal. The book also illustrates techniques for improving interviewing and communication skills when dealing with informants and provides invaluable forms that can be used in connection with these vital sources of information. | Confidential Informant Law Enforcement's Most Valuable Tool

GBP 44.99
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The Art and Science of Expert Witness Testimony A Multidisciplinary Guide for Professionals

The Art and Science of Expert Witness Testimony A Multidisciplinary Guide for Professionals

Featuring in-depth interviews of attorneys judges and seasoned forensic experts from multiple disciplines including psychology medicine economics history and neuropsychology The Art and Science of Expert Witness Testimony highlights and offers bridges for the areas where the needs and expectations of the courtroom collide with experts’ communication habits developed over years of academic and professional training. Rather than seeing testimony as a one-way download from expert to jurors The Art and Science of Expert Witness Testimony focuses on the direct dynamic unique communication relationship that develops as each juror’s lived experience interacts with the words of experts on the stand. This book expands the academic tradition of methods-centered credibility to also include person-centered credibility where warmth confidence and relentless attention to detail build trust with jurors. Seasoned forensic experts share what they actually say on the stand: their best strategies and techniques for disrupting traditional academic communication and creating access to science and professional opinions with vivid clear language and strong visuals. The difficult but necessary emotional work of the courtroom is addressed with specific techniques to regulate emotions in order to maintain person-centered credibility and keep the needs of jurors front and center through cross-examination. This innovative compilation of research is essential reading for professionals and practitioners such as physicians engineers accountants and scientists that may find themselves experts in a courtroom. The Art and Science of Expert Witness Testimony provides a unique experience for readers akin to being personally mentored by over eighty-five attorneys judges and seasoned experts as they share their observations insights and strategies—not to win as a defense prosecution or plaintiff expert but to be productive in helping jurors and other triers of fact do their difficult intellectual job in deciding a case. | The Art and Science of Expert Witness Testimony A Multidisciplinary Guide for Professionals

GBP 46.99
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Strategic Airline Retailing and Solutions From Offers to Fulfillment to Loyalty

Strategic Airline Retailing and Solutions From Offers to Fulfillment to Loyalty

While airlines have been looking into the next generation of retailing practices for several years developments since the beginning of 2020 have accelerated the need to take retailing to a new paradigm. A singular focus now is the ever-changing demands of the current and next generation of customers and employees and managing their values. Examples of customer needs include a mobile-first approach rich content augmented and personalized end-to-end services with seamless consistent and contextualized experiences. While these concepts of retailing are not new the challenge has been in bringing them to reality due to (a) the constraints of legacy systems and processes while transitioning to next-generation retailing systems (b) the inaccessibility of real-time data coming from a wide variety of sources such as online shopping social media and operations (c) the inability to monitor real-time behavior of customers and employees (d) the lack of effective collaboration and cooperation within the travel ecosystem and (e) the increasing lack of trust on the part of customers. This book provides a framework and technologies to convert retailing concepts—from shopping to fulfillment—into reality by (a) renovating an airline’s core and ancillary products (b) progressing faster on digital and organizational transformation journeys to make better data-based decisions about retailing (c) getting better at managing customer value by knowing who the customers are (d) empowering supporting and listening to employees to meet their expectations (e) asking the right questions to solve complex retailing problems relating to customers competitors and stakeholders and (f) questioning common-held beliefs about the airline business. This book is indispensable for all airline executives and senior managers as well as airline and airport commercial managers. It will also be enormously beneficial for retailers dealing with airlines and airports. | Strategic Airline Retailing and Solutions From Offers to Fulfillment to Loyalty

GBP 48.99
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Reading Architecture Literary Imagination and Architectural Experience

Reading Architecture Literary Imagination and Architectural Experience

Why write instead of draw when it comes to architecture? Why rely on literary pieces instead of architectural treatises and writings when it comes to the of study buildings and urban environments? Why rely on literary techniques and accounts instead of architectural practices and analysis when it comes to academic research and educational projects? Why trust authors and writers instead of sociologists or scientists when it comes to planning for the future of cities? This book builds on the existing interdisciplinary bibliography on architecture and literature but prioritizes literature’s capacity to talk about the lived experience of place and the premise that literary language can often express the inexpressible. It sheds light on the importance of a literary instead of a pictorial imagination for architects and it looks into four contemporary architectural subjects through a wide variety of literary works. Drawing on novels that engage cities from around the world the book reveals aspects of urban space to which other means of architectural representation are blind. Whether through novels that employ historical buildings or sites interpreted through specific literary methods it suggests a range of methodologies for contemporary architectural academic research. By exploring the power of narrative language in conveying the experience of lived space it discusses its potential for architectural design and pedagogy. Questioning the massive architectural production of today’s globalized capital-driven world it turns to literature for ways to understand resist or suggest alternative paths for architectural practice. Despite literature’s fictional character the essays of this volume reveal true dimensions of and for places beyond their historical social and political reality; dimensions of utmost importance for architects urban planners historians and theoreticians nowadays. | Reading Architecture Literary Imagination and Architectural Experience

GBP 54.99
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Cross-Cultural Analysis Methods and Applications Second Edition

Cross-Cultural Analysis Methods and Applications Second Edition

Intended to bridge the gap between the latest methodological developments and cross-cultural research this interdisciplinary resource presents the latest strategies for analyzing cross-cultural data. Techniques are demonstrated through the use of applications that employ cross-national data sets such as the latest European Social Survey. With an emphasis on the generalized latent variable approach internationally prominent researchers from a variety of fields explain how the methods work how to apply them and how they relate to other methods presented in the book. Syntax and graphical and verbal explanations of the techniques are included. Online resources available at www. routledge. com/9781138690271 include some of the data sets and syntax commands used in the book. Applications from the behavioral and social sciences that use real data-sets demonstrate: The use of samples from 17 countries to validate the resistance to change scale across these nations How to test the cross-national invariance properties of social trust The interplay between social structure religiosity values and social attitudes A comparison of anti-immigrant attitudes and patterns of religious orientations across European countries. The second edition includes six new chapters and two revised ones presenting exciting developments in the literature of cross-cultural analysis including topics such as approximate measurement invariance alignment optimization sensitivity analyses a mixed-methods approach to test for measurement invariance and a multilevel structural equation modeling approach to explain noninvariance. This book is intended for researchers practitioners and advanced students interested in cross-cultural research. Because the applications span a variety of disciplines the book will appeal to researchers and students in: psychology political science sociology education marketing and economics geography criminology psychometrics epidemiology and public health as well as those interested in methodology. It is also appropriate for an advanced methods course in cross-cultural analysis. | Cross-Cultural Analysis Methods and Applications Second Edition

GBP 51.99
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Private Secretaries to the Prime Minister Foreign Affairs from Churchill to Thatcher

Private Secretaries to the Prime Minister Foreign Affairs from Churchill to Thatcher

The importance of the Prime Minister in British foreign policy decision-making has long been noted by historians. However while much attention has been given to high-level contacts between leaders and to the roles played by the premiers themselves much less is known about the people advising and influencing them. In providing day-to-day assistance to the Prime Minister a Private Secretary could wield significant influence on policy outcomes. This book examines the activities of those who advised prime ministers from Winston Churchill (1951–55) to Margaret Thatcher during her first administration (1979–83). Each chapter considers British foreign policy and assesses the influence of the specific advisers. For each office holder particular attention is paid to a number of key themes. Firstly their relationship with the Prime Minister is considered. A strong personal relationship of trust and respect could lead to an official wielding much greater influence. This could be especially relevant when an adviser served under two different leaders often from different political parties. It also helps to shed light on the conduct of foreign policy by each premier. Secondly the attitudes towards the adviser from the Foreign Office are examined. The Foreign Office traditionally enjoyed great autonomy in the making of British foreign policy and was sensitive to encroachments by Downing Street. Finally each chapter explores the role of the adviser in the key foreign policy events and discussions of the day. Covering a fascinating 30-year period in post-war British political history this collection broadens our understanding of the subject and underlines the different ways influence could be brought to bear on government policy. | Private Secretaries to the Prime Minister Foreign Affairs from Churchill to Thatcher

GBP 51.99
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Literacy Essentials Engagement Excellence and Equity for All Learners

Literacy Essentials Engagement Excellence and Equity for All Learners

In her practical and inspirational book Literacy Essentials: Engagement Excellence and Equity for All Learners author Regie Routman guides K-12 teachers to create a trusting intellectual and equitable classroom culture that allows all learners to thrive as self-directed readers writers thinkers and responsible citizens. Over the course of three sections Routman provides numerous Take Action ideas for implementing authentic and responsive teaching assessing and learning. This book poses a key question: How do we rise to the challenge of providing an engaging excellent equitable education for all learners including those from high poverty and underserved schools? Teaching for Engagement: Many high performing schools are characterized by a a thriving school culture built on a network of authentic communication. Teachers can strengthen classroom engagement by building a trusting and welcoming environment where all students can have a safe and collaborative space to grow and develop. Pursuing Excellence: Routman identifies 10 key factors that describe an excellent teacher ranging from intellectual curiosity to creativity and explains how carrying yourself as a role model contributes to an inclusive caring empathic and fair classroom. She also stresses the importance for school leaders to make job-embedded professional development a top priority. Dismantling Unequal Education: The huge gap in the quality of education in high vs low income communities is the civil rights issue of the 21st century according to Routman. She spells out specific actions educators can take to create more equitable schools and classrooms such as diversifying texts used in curriculums and ensuring all students have access to opportunities to discuss reflect and engage with important ideas. From the author I wrote Literacy Essentials because I saw a need to simplify teaching raise expectations and make expert teaching possible for all of us. I saw a need to emphasize how a school culture of kindness trust respect and curiosity is essential to any lasting achievement. I saw a need to demonstrate and discuss how and why the beliefs actions knowledge we hold determine the potential for many of our students. Equal opportunity to learn depends on a culture of engagement and equity which under lies a relentless pursuit of excellence. | Literacy Essentials Engagement Excellence and Equity for All Learners

GBP 43.99
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