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Validating a Best Practice A Tool for Improvement and Benchmarking

Validating a Best Practice A Tool for Improvement and Benchmarking

Sharing Best Practices across industries and functions is an accepted approach to continuous improvement. The Benchmarking trend of the 1990s has evolved with the help of competitive analysis performance excellence awards and other corporate recognition programs into an ongoing documentation of what works. Bob Camp introduced benchmarking against a Best Practice based on his work at Xerox in the 1980s. Case studies abound documenting Best Practice functions and processes. Some case studies use the words “Best Practice” without evidence that the process results or methods are indeed superior. What is missing is a comprehensive model for assessing and writing a Best Practice that provides sufficient information to use as an effective benchmark. This book provides that comprehensive model. Today’s consumers expect products and services to be of high quality reliable and user-friendly. This is the result of years of continuous improvement and innovation by producers. Although many organizations strive for excellent results there is still room for improvement. Unfortunately leaders don’t always have methods and tools to measure or assess that degree of excellence. If leaders could use a tool to discover how good their approaches and methods are and how excellent their achieved results are they could plan further improvements. The goal is to achieve excellent results. The tool described in this book guides leaders to achieve that excellence. | Validating a Best Practice A Tool for Improvement and Benchmarking

GBP 39.99
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Best Management Practices for Drip Irrigated Crops

Best Management Practices for Drip Irrigated Crops

This book focuses on best management practices for drip irrigated crops. It cover irrigation methods scheduling of micro irrigation and mulching and crop performance. Micro irrigation techniques with diverse crops are discussed including sweet pepper chili tomatoes cauliflower wheat sweet peas sugarcane and potatoes. The performance of the various techniques has been tested and evaluated in the field. Written by experts on micro irrigation this valuable book is a must-have for micro irrigation professionals as well as advanced students.

GBP 82.99
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Best Team Skills Fifty Key Skills for Unlimited Team Achievement

Best Team Skills Fifty Key Skills for Unlimited Team Achievement

Best Team Skills gives you the tools you need to achieve the highest performance through the most productive encouragement and motivational methods available. Dr. Losoncy identifies the 50 skills that will most encourage your team members. Using 100 encouragement opportunity exercises he works as your personal trainer to reinforce your progress. Just as there are vital technical skills that team members need in their own areas of expertise there are also consequential team skills that are necessary to build responsible involved and committed team players. If you want to become a more encouraging team member or help your entire team to become mutual encouragers Best Team Skills is for you. Written not only for your work team you can also can also apply Losoncy's techniques to your home or sports team. Presented in an easy-to-read format each skill is put to use quickly for immediate feedback and success. | Best Team Skills Fifty Key Skills for Unlimited Team Achievement

GBP 175.00
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Strategies for Differentiating Instruction Best Practices for the Classroom

Strategies for Differentiating Instruction Best Practices for the Classroom

This updated edition of Strategies for Differentiating Instruction offers practical approaches that allow all students to make continuous progress and be appropriately challenged by focusing on their various levels of knowledge and readiness to learn. Written in an accessible teacher-friendly style chapters explore methods to tier learning experiences so that all students’ unique learning needs are met. The new edition updates the strategies complete with student examples and provides Developing and Assessing Products (DAP) tools for a variety of products as reproducible appendices. Full of research-supported examples and designed specifically for teachers who are new to differentiated instruction this book offers vetted practical advice for preassessing students implementing differentiation strategies and managing and assessing student learning. This new edition is a must read for teachers seeking to master the essentials on how to differentiate instruction and address all students' needs interests and abilities. | Strategies for Differentiating Instruction Best Practices for the Classroom

GBP 22.99
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Contracting for Services in State and Local Government Agencies Best Practices for Public Procurement

Contracting for Services in State and Local Government Agencies Best Practices for Public Procurement

Contracting for Services in State and Local Government Agencies: Best Practices for Public Procurement Third Edition provides state-of-the-art tools for best practice in the procurement of services at state and local levels throughout the procurement cycle. Including lively case studies and research conducted with state and local agencies across the United States this award-winning book provides management advice and tips on compliance to reduce costs select the best-qualified contractors manage contractors’ performance and prevent corruption and waste. Utilizing the results of new research across states cities counties and institutes of higher learning this third edition offers 18 all-new best-practice documents as well as updated methodologies and templates including but not limited to: a full-length and short form request for proposal (RFP) a full-length and short form pro forma contract (PFC) a letter contract a sample estimate at completion a contract amendment template and a form for evaluation of proposals. Special consideration is given to obtaining services and products during states of emergency. Several additional resources for instructors and professionals are available online including templates and PowerPoint slides. The roadmap and templates contained in this book and available online to readers will prove essential to state and local government agency contracting professionals and other officials and employees called upon to participate in the drafting of solicitations writing sole source justifications writing scopes of work serving on advance contract planning and source selection teams recommending award of contracts or assisting in the management of those contracts. | Contracting for Services in State and Local Government Agencies Best Practices for Public Procurement

GBP 59.99
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Staging Sex Best Practices Tools and Techniques for Theatrical Intimacy

Staging Sex Best Practices Tools and Techniques for Theatrical Intimacy

Staging Sex lays out a comprehensive practical solution for staging intimacy nudity and sexual violence. This book takes theatre practitioners step-by-step through the best practices tools and techniques for crafting effective theatrical intimacy. After an overview of the challenges directors face when staging theatrical intimacy Staging Sex offers practical solutions and exercises provides a system for establishing and discussing boundaries and suggests efficient and effective language for staging intimacy and sexual violence. It also addresses production and classroom specific concerns and provides guidance for creating a culture of consent in any company or department. Written for directors choreographers movement coaches stage managers production managers professional actors and students of acting courses Staging Sex is an essential tool for theatre practitioners who encounter theatrical intimacy or instructional touch whether in rehearsal or in the classroom. | Staging Sex Best Practices Tools and Techniques for Theatrical Intimacy

GBP 32.99
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Official Guide to Certified SOLIDWORKS Associate Exams: CSWA CSWA-SD CSWSA-S CSWA-AM SOLIDWORKS 2019–2021

Official Guide to Certified SOLIDWORKS Associate Exams: CSWA CSWA-SD CSWSA-S CSWA-AM SOLIDWORKS 2019–2021

This book is written to assist you with passing the SOLIDWORKS associate level exams. It provides you with detailed information and exercises that will aid you in passing the following exams: Certified SOLIDWORKS Associate (CSWA) Certified SOLIDWORKS Associate Sustainable Design (CSWA-SD) Certified SOLIDWORKS Associate Simulation (CSWA-S) and the Certified SOLIDWORKS Associate Additive Manufacturing (CSWA-AM) exam. There are three goals for this book. The primary goal of this book is not only to help you pass the CSWA CSWA-SD CSWA-S and CSWA-AM exams but also to ensure that you understand and comprehend the concepts and implementation details of the four certification processes. The second goal is to provide the most comprehensive coverage of CSWA CSWA-SD CSWA-S and CSWA-AM exam related topics available without too much coverage of topics not on the exam. The third and ultimate goal is to get you from where you are today to the point that you can confidently pass the CSWA CSWA-SD CSWA-S and CSWA-AM exams. | Official Guide to Certified SOLIDWORKS Associate Exams: CSWA CSWA-SD CSWSA-S CSWA-AM SOLIDWORKS 2019–2021

GBP 55.00
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Acquiring Card Payments

Acquiring Card Payments

This book delves into the essential concepts and technologies of acquiring systems. It fills the gap left by manuals and standards and provides practical knowledge and insight that allow engineers to navigate systems as well as the massive tomes containing standards and manuals. Dedicated to card acquiring exclusively the book covers: Payment cards and protocols EMV contact chip and contactless transactionsDisputes arbitration and complianceData security standards in the payment card industryValidation algorithmsCode tablesBasic cryptographyPin block formats and algorithmsWhen necessary the book discusses issuer-side features or standards insomuch as they are required for the sake of completeness. For example protocols such as EMV 3-D Secure are not covered to the last exhaustive detail. Instead this book provides an overview justification and logic behind each message of the protocol and leaves the task of listing all fields and their formats to the standard document itself. The chapter on EMV contact transactions is comprehensive to fully explain this complex topic in order to provide a basis for understanding EMV contactless transaction. A guide to behind-the-scenes business processes relevant industry standards best practices and cryptographic algorithms Acquiring Card Payments covers the essentials so readers can master the standards and latest developments of card payment systems and technology

GBP 42.99
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Best Practices for Environmental Health Environmental Pollution Protection Quality and Sustainability

Best Practices for Environmental Health Environmental Pollution Protection Quality and Sustainability

In a present where there are countless opportunities for the spread of exotic diseases the expansion and creation of far more illness in our global population through globalization and rapid transportation and the contamination of water air and land we find ourselves accountable. In this day and age we are confronted by global warming Ebola the Zika virus lead in our water supply enormous problems of infrastructure including aging sewer lines water lines electrical grids roads and bridges and the list goes on and on. Best Practices for Environmental Health: Environmental Pollution Protection Quality and Sustainability is a one source major response to all of the environmental issues that affect global health and the worldwide protection and preservation of the natural environment. It compiles broad-based and comprehensive coverage of environmental topics broken down by specialized fields. Topics range from children’s environmental health to food protection and technology water and waste systems infection control bioterrorism and pandemic health emergencies and HAZMAT. Plus it includes an overview of the current state of the profession and sections on programmatic techniques. This book helps solve the problems of disease and injury by presenting expert evidence-based best practices. This first of the kind handbook is essential reading for all environmental and public health undergraduate students as well as a fantastic overview for professionals in all environmental health pollution and protection areas. | Best Practices for Environmental Health Environmental Pollution Protection Quality and Sustainability

GBP 48.99
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Virtual Reality Filmmaking Techniques & Best Practices for VR Filmmakers

Virtual Reality Filmmaking Techniques & Best Practices for VR Filmmakers

Virtual Reality Filmmaking presents a comprehensive guide to the use of virtual reality in filmmaking including narrative documentary live event production and more. Written by Celine Tricart a filmmaker and an expert in new technologies the book provides a hands-on guide to creative filmmaking in this exciting new medium and includes coverage on how to make a film in VR from start to finish. Topics covered include: The history of VR; VR cameras; Game engines and interactive VR; The foundations of VR storytelling; Techniques for shooting in live action VR; VR postproduction and visual effects; VR distribution; Interviews with experts in the field including the Emmy-winning studios Felix & Paul and Oculus Story Studio Wevr Viacom Fox Sports Sundance’s New Frontier and more. | Virtual Reality Filmmaking Techniques & Best Practices for VR Filmmakers

GBP 46.99
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Feedback Fundamentals and Evidence-Based Best Practices Give It Ask for It Use It

Feedback Fundamentals and Evidence-Based Best Practices Give It Ask for It Use It

Feedback is an incredibly valuable source of information – it enables us to be more self-aware and understand what we are doing well and it tells us what we could be doing differently more of or less of to improve our performance and achieve our goals. Feedback Fundamentals and Evidence-Based Best Practices: Give It Ask for It Use It provides an essential overview of feedback fundamentals what gets in the way of effective feedback exchanges and the impact of technology on feedback interactions. The value of feedback is often unrealized because people dread giving it dread receiving it and may not know what to do with it once they get it. Feedback Fundamentals and Evidence-Based Best Practices balances research testimonials and practical tools to provide readers with a thorough understanding of feedback exchanges. Critical findings from decades of research in psychology business and other disciplines are distilled into tools and strategies that readers can easily adopt in their own lives regardless of who they are or what they do. Throughout the book are a wealth of examples from a variety of people and situations both within and outside traditional work contexts. Feedback Fundamentals and Evidence-Based Best Practices: Give It Ask for It Use It is a crucial resource for professionals leaders and anyone of any industry or stage in life looking to give better feedback proactively ask for feedback gracefully receive feedback and put that feedback to use. | Feedback Fundamentals and Evidence-Based Best Practices Give It Ask for It Use It

GBP 24.99
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Best Practices for Mentoring in Online Programs Supporting Faculty and Students in Higher Education

Best Practices for Mentoring in Online Programs Supporting Faculty and Students in Higher Education

Best Practices for Mentoring in Online Programs is a straightforward guide to creating meaningful lasting mentoring programs for faculty or students enrolled in fully or predominantly online programs. Faculty and student mentoring programs are proliferating in higher education including peer mentoring group/network mentoring and career mentoring making it all the more important that administrators and instructors incorporate research-based best practices for effective and successful implementation. Divided into two sections – the first on mentoring programs for faculty the second on programs for students – this volume engages a broad variety of mentoring models and contexts across disciplines paying special attention to the effective strategies and common problems associated with online mentoring. The book addresses the practical aspects of setting up running structuring and evaluating online mentoring programs along with the recruitment selection compensation and recognition of mentors. Case studies and interviews bring to life the challenges and opportunities of mentorship including how to resolve discussions pertaining to difficult or controversial issues while a wealth of resources templates and checklists will help administrators and faculty take concrete steps towards implementing or developing programs tailored to their needs and institutional contexts. | Best Practices for Mentoring in Online Programs Supporting Faculty and Students in Higher Education

GBP 32.99
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The Handbook of Communication Training A Best Practices Framework for Assessing and Developing Competence

The Handbook of Communication Training A Best Practices Framework for Assessing and Developing Competence

Communication remains a significant topic for job acquisition development and advancement. As such there are no shortage of classes seminars and books written on the subject. However there are few designed for the corporate consultant that are not aligned with some proprietary system traditional academic classrooms or author’s speculation. These tend to be either inaccessible questionable in their content or specifically aligned with the producers’ interests. So where can the Communication trainers and consultants go to focus on fundamental touchstone research and practices? The Handbook of Communication Training is a powerful template and first of its kind for communication practitioners and academicians who wish to strengthen their professional capabilities. It also acts as a guide and standard for consumers and clients of these services. The chapters within are an outgrowth of the National Communication Association’s Training & Development Division’s desire to provide guidance structure and support for members and non-members alike. It is specifically targeted at those pursuing best practices regarding communication consulting coaching teaching and training. The 7 Best Practices presented in this book represent capabilities that are foundational to the effective transfer of communication promotion and skill enhancement. As such these practices and supporting chapters should appeal to novice and experts alike. | The Handbook of Communication Training A Best Practices Framework for Assessing and Developing Competence

GBP 51.99
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Environmental Impact Assessment A Guide to Best Professional Practices

Environmental Impact Assessment A Guide to Best Professional Practices

Under the best of circumstances preparing an environmental impact assessment (EIA) can be a complex and challenging task. Experience indicates that the scope and quality of such analyses varies widely throughout the U. S. as well as internationally. Written to help practitioners and decision-makers apply best professional practices in the development of EIAs Environmental Impact Assessment: A Guide to Best Professional Practices provides an in depth yet practical direction for developing a defensible analysis that meets best professional practices. The book describes preparation of five distinct types of assessments: Cumulative Impact Assessment (CIA) Preparing Greenhouse Emission Assessments Preparing Risk Assessments and Accident Analyses Social Impact Assessment (SIA) and Environmental Justice The International Environmental Impact Assessment Process Guiding Principles To date there is significant variation and disagreement about how such analyses should be prepared. The author introduces best professional practices (BPP) for preparing such EIAs that is intended to meet decision-making and regulatory expectations. He supplies a comprehensive and balanced skill set of tools techniques concepts principles and practices for preparing these assessments. He also includes directions for developing a comprehensive Environmental Management Systems which can be used to monitor and implement final decisions for such analyses. While the book references the U. S. National Environmental Policy Act (NEPA) most of this guidance is generally applicable to any international EIA process consistent with NEPA. With thorough coverage of all aspects of assessments the book presents a theoretical introduction to the subject as well as practical guidance. It delivers state-of-the-art tools techniques and approaches for resolving EIA problems. | Environmental Impact Assessment A Guide to Best Professional Practices

GBP 74.99
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Official Guide to Certified SOLIDWORKS Associate Exams: CSWA CSWA-SD CSWA-S CSWA-AM

Official Guide to Certified SOLIDWORKS Associate Exams: CSWA CSWA-SD CSWA-S CSWA-AM

Created in collaboration with the SOLIDWORKS Certification team the Official Guide to Certified SOLIDWORKS Associate Exams: CSWA CSWA-SD CSWA-S CSWA-AM provides the most comprehensive coverage of SOLIDWORKS Associate exam related topics available. This book is tailored for those with 6-9 months SOLIDWORKS experience and basic knowledge of engineering fundamentals and practices. A range of tutorials tips and over 250 examples and practice questions help you properly prepare for the exams. Chapters emphasize the most important information without too much coverage of topics not on the exams. Aligned with each of the exams the chapters explain implementation details of the four certification processes and what to expect when taking the exams from exam and question layout to question types and grading procedure. For instructors guides are available to manage exam credits and student accounts. The importance of SOLIDWORKS certification cannot be overstated. Certification helps open doors to educational and career opportunities get hired and prepare for the demands of a job. Certification is a verifiable way to showcase students’ abilities and prove their skillset. With an obligatory waiting period of at least two weeks between exam attempts it is advantageous for students to pass the CSWA CSWA-SD CSWA-S CSWA-AM exams the first time around. The Official Guide to Certified SOLIDWORKS Associate Exams gets you from where you are today to the point that you can confidently pass the CSWA CSWA-SD CSWA-S and CSWA-AM exams at the outset saving time and money and giving you a springboard for your career. CSWA Exam The CSWA certification indicates a foundation in and apprentice knowledge of 3D CAD design and engineering practices and principles. The intended audience for this section of the book is anyone trying to take and pass the CSWA exam with a minimum of 6 - 9 months of SOLIDWORKS experience and basic knowledge of engineering fundamentals and practices. SOLIDWORKS recommends that you review their SOLIDWORKS Tutorials on Parts Assemblies and Drawings as a prerequisite and have at least 45 hours of classroom time learning SOLIDWORKS or using SOLIDWORKS with basic engineering design principles and practices. CSWA-SD Exam The Certified SOLIDWORKS Associate Sustainable Design (CSWA-SD) certification indicates a foundation in and apprentice knowledge of demonstrating an understanding in the principles of environmental assessment and sustainable design. This section of the book is intended for anyone interested in sustainable design as well as life cycle assessment and trying to take and pass the CSWA-SD exam. Although no hands-on usage of SOLIDWORKS is required for the CSWA-SD certification exam it is a good idea to review the SOLIDWORKS SustainablityXpress and SOLIDWORKS Sustainability tutorials inside of SOLIDWORKS to better understand the actual workflow. The CSWA-SD is based off the SOLIDWORKS Sustainable Design Guide that incorporates concepts including sustainability environmental assessment and life cycle impact assessment. CSWA-S Exam The Certified SOLIDWORKS Associate Simulation (CSWA-S) certification indicates a foundation in and apprentice knowledge of the principles of stress analysis and the Finite Element Method (FEM). The CSWA-S section of the book is for anyone trying to take and pass the CSWA-S with a minimum of 6 - 9 months of SOLIDWORKS experience and knowledge in the following areas: Engineering Mechanics - Statics Strength of Materials Finite Element Method/Finite Element Analysis Theory Applied concepts in SOLIDWORKS Simulation: namely Static Analysis Solid Shell and Beam elements Connections and Applying loads and boundary conditions and interpreting results. The purpose of this section in the book is NOT to educate a new or intermediate user on SOLIDWORKS Simulation but to cover the types of questions layout and what to expect when taking the CSWA-S exam. CSWA-AM Exam The Certified SOLIDWORKS Associate Additive Manufacturing (CSWA-AM) certification indicates a foundation in and apprentice knowledge of today’s 3D printing technology and market. The intended audience for this section of the book is anyone trying to take and pass the CSWA-AM exam or anyone with an interest in Additive Manufacturing. The CSWA-AM exam is meant to be taken after the completion of the 10-part learning path located on MySOLIDWORKS. com. The CSWA-AM exam fundamentally covers two 3D printing technologies: Fused Filament Fabrication (FFF) and STereoLithography (SLA). There are a few questions on Selective Laser Sintering (SLS) technology and available software-based printing aids.

GBP 59.99
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Management Engineering A Guide to Best Practices for Industrial Engineering in Health Care

Management Engineering A Guide to Best Practices for Industrial Engineering in Health Care

Increasing costs and higher utilization of resources make the role of process improvement more important than ever in the health care industry. Management Engineering: A Guide to Best Practices for Industrial Engineering in Health Care provides an overview of the practice of industrial engineering (management engineering) in the health care industry. Explaining how to maximize the unique skills of management engineers in a health care setting the book provides guidance on tried and true techniques that can be implemented easily in most organizations. Filled with tools and documents to help readers communicate more effectively it includes many examples and case studies that illustrate the proper application of these tools and techniques. Containing the contributions of accomplished healthcare process engineers and process improvement professionals the book examines Lean Six Sigma and other process improvement methodologies utilized by management engineers. Illustrating the various roles an industrial engineer might take on in health care it provides readers with the practical understanding required to make the most of time-tested performance improvement tools in the health care industry. Suitable for IE students and practicing industrial engineers considering a move into the health care industry or current healthcare industrial engineers wishing to expand their practice the text can be used as a reference to explore individual topics as each of the chapters stands on its own. Also senior healthcare executives will find that the book provides insights into how the practice of management engineering can provide sustainable improvements in their organizations. To get a good overview of how your organization can best benefit from the efforts of industrial engineers this book is a must-read. | Management Engineering A Guide to Best Practices for Industrial Engineering in Health Care

GBP 175.00
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Best Practice in Inventory Management

Best Practice in Inventory Management

Best Practice in Inventory Management 3E offers a simple entirely jargon-free and yet comprehensive introduction to key aspects of inventory management. Good management of inventory enables companies to improve their customer service cash flow and profitability. This text outlines the basic techniques how and where to apply them and provides advice to ensure they work to provide the desired effect in practice. With an unrivalled balance between qualitative and quantitative aspects of inventory control experienced consultant Tony Wild portrays the many ways in which stock management is more nuanced than simple number crunching and mathematical modelling. This long-awaited new edition has been substantially and thoroughly updated. The product of decades of experience and expertise in the field Best Practice in Inventory Management 3E provides students and professionals even those with no prior experience in the area an unbiased and honest picture of what it takes to effectively manage stocks in a firm.

GBP 35.99
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Teaching Practices from America's Best Urban Schools A Guide for School and Classroom Leaders

Teaching Practices from America's Best Urban Schools A Guide for School and Classroom Leaders

Discover the teaching practices that make the biggest difference in student performance! The new edition of this practical research-based book gives leaders and teachers an even closer look at instructional practices from top award-winning urban schools. With refreshed examples from high-performing teachers and detailed analyses of these practices the authors demystify the achievement of these schools while offering a practical guide to help educators apply these practices in their contexts. Teaching Practices from America's Best Urban Schools is a valuable tool for any educator in both urban and non urban schools that serve diverse student populations including English language learners and children from low-income families. What’s New: Additional What It Is/What It Isn’t boxes help educators distinguish the subtle differences in the implementation of practices that lead to impressive learning results Practice Guides and Practical Next Steps for each of the 8 Success Factors encourage self-assessment and collaboration Expansion of topics address current developments in education and additional examples from award-winning elementary middle and high schools provide new insights. | Teaching Practices from America's Best Urban Schools A Guide for School and Classroom Leaders

GBP 28.99
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Best Practices in Literacy Instruction Seventh Edition

Best Practices in Literacy Instruction Seventh Edition

This authoritative text and PreK-12 teacher resource is now in a substantially revised seventh edition with 80% new material foregrounding advances in inclusive equitable instruction. Teachers are guided through every major component of reading as well as assessment motivation teaching bilingual learners strengthening connections with families and communities and more. The book presents principles and strategies for teaching literature and nonfiction texts organizing and differentiating instruction supporting struggling readers and promoting digital literacy. Pedagogical features include chapter-opening bulleted previews of key points; reviews of the research evidence; recommendations for best practices in action with examples from exemplary classrooms; and end-of-chapter engagement activities. New to This Edition *Chapter on culturally responsive teaching plus more attention to social justice and equity throughout. *Chapter on supporting students in the “invisible middle. ” *Important new focus on social and emotional learning (SEL). *All chapters thoroughly revised or rewritten to reflect current research theory and instructional practices. | Best Practices in Literacy Instruction Seventh Edition

GBP 43.99
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The Web Accessibility Project Development and Testing Best Practices

The Web Accessibility Project Development and Testing Best Practices

Approximately 15% of the global population is affected by some sort of disability according to the World Report on Disability. Many C-Suite executives perceive digital accessibility (DA) as an endless task. Among the engineering leaders one in four leaders are reliant on very limited knowledge about digital accessibility. Many countries are increasing their legislative efforts to make web accessibility an important part in web development and testing of software releases. Numerous organizations are facing extreme turbulence when not adhering to international accessibility guidelines while developing their software’s and website applications. Web Content Accessibility Guidelines (WCAG) is a global guide on accessibility recommendations that are developed through the World Wide Web Consortium (W3C) to help organizations to meet minimum standard accessibility guidelines. It has become critical for every organization to focus on implementing the accessibility checks at every stage of their application development to avoid costly mistakes. Meanwhile the need for front-end engineers and Quality Assurance (QA) test analysts to learn WCAG best practices is immensely important for the growing need to incorporate accessibility-focused inclusive design development and extensive accessibility testing which are essential for most of the customer-facing websites. In a fast-paced world incorporating shift left accessibility within development and testing is the new normal. The Web Accessibility Project: Development and Testing Best Practices helps developers address right accessibility attributes to user interface (UI) components. It also helps developers focus on developing manual and automation tests for QA professionals to inject accessibility audit accessibility functional tests and accessibility automation tests as part of their Continuous Integration and Continuous Development (CI/CD) models. The book is filled with readily usable best practices to adapt web accessibility early in application development. By applying the accessibility best practices covered in this book developers can help their organizations rise to a whole new level of accessibility adherence innovation and inclusive design. They will also see greater work satisfaction in their professional lives and a way to help improve digital accessibility for end users. | The Web Accessibility Project Development and Testing Best Practices

GBP 66.99
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Practical Customer Success Management A Best Practice Framework for Rapid Generation of Customer Success

Practical Customer Success Management A Best Practice Framework for Rapid Generation of Customer Success

Practical Customer Success Management is a complete handbook for CSMs written by a customer success expert who has coached and trained many hundreds of customer success managers across the globe. The book is aimed at increasing both productivity and consistency of quality of output for customer success managers of all levels from relative newcomers through to seasoned professionals. The book is highly practical in nature and is packed full of good humored but very direct advice and assistance for dealing with exactly the types of real world situations CSMs face every day. Practical Customer Success Management provides a simple-to-follow best practice framework that explains what the core customer success management steps are at each stage of the customer journey to business outcome success and in what circumstances to apply those steps. It describes and explains which situations each step applies to and provides recommendations for activities or tasks that the CSM can perform to complete each step together with detailed explanations and step-by-step guidance for successfully completing each activity or task. Included in this book is an entire suite of tools and templates that enable rapid completion of each task and ensure consistency of approach both across multiple customer engagements and by multiple CSMs within a team. Each tool’s use is clearly explained within the book and CSMs are able to adapt and customize the tools to suit their own specific needs as they see fit. | Practical Customer Success Management A Best Practice Framework for Rapid Generation of Customer Success

GBP 31.99
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Coaching Skills for Academic Leaders Bringing Out the Best in Yourself and Others

Coaching Skills for Academic Leaders Bringing Out the Best in Yourself and Others

This practical evidence-based guide equips higher education leaders with the coaching skills they need to encourage and support faculty engagement productivity and satisfaction. Drawing from research in neuroscience faculty development and the scholarship of coaching this book focuses on three essential skill sets: assessment setting an agenda and keeping success going. This logical easy-to-follow process will improve how academic leaders engage with faculty thus resulting in more productive conversations and desired outcomes. Experienced seminar leader and academic coach Susan Robison imparts step-by-step guidance and provides plentiful exercises on how to listen deeply ask meaningful questions and co-create effective plans to set up faculty for success. A powerful tool for department chairs program directors deans provosts and more this book will become a well-used staple in any college leader’s library. | Coaching Skills for Academic Leaders Bringing Out the Best in Yourself and Others

GBP 31.99
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Best Practices in English Teaching and Learning in Higher Education Lessons from Hong Kong for Global Practice

Best Practices in English Teaching and Learning in Higher Education Lessons from Hong Kong for Global Practice

Lillian Wong brings together evidence- informed studies which are at the forefront of higher education developments in English language teaching and learning and shares expertise from prominent academics in Hong Kong. Written by experienced practitioners who are active in the evolving field of scholarship of teaching and learning it provides accessible and engaging insights into best practices in new and innovative areas such as communities of practice scholarship big data analytics digital literacies blended learning small private online courses dialogic use of exemplars students as tutors and critical thinking. The book covers best practices in three interrelated key areas in university English language education including curriculum design and pedagogy use of technologies and the teaching and learning of English in the disciplines. Linking theory and practice the chapters discuss the emphasis on EAP/ ESP in university English language education how technological developments are impacting the field and the implications for further research and the teaching of English in higher education. This resourceful collection is essential reading for teachers in- service and intraining or those working in language education at the tertiary level where English is being used as an academic lingua franca a medium of instruction or where EAP/ ESP plays an important role. Researchers in TESOL and applied linguistics curriculum designers and leaders teacher educators and policymakers as well as undergraduate and postgraduate students will also find it valuable. | Best Practices in English Teaching and Learning in Higher Education Lessons from Hong Kong for Global Practice

GBP 35.99
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Preparing NEPA Environmental Assessments A User’s Guide to Best Professional Practices

Preparing NEPA Environmental Assessments A User’s Guide to Best Professional Practices

Although upwards of 50 000 environmental assessments (EAs) are prepared annually—compared to some 500 environmental impact statements (EISs)—the focus of U. S. National Environmental Policy Act (NEPA) regulations is on defining requirements for preparing EISs. Written by Charles Eccleston and J. Peyton Doub who have established themselves among the top environmental experts in the world Preparing NEPA Environmental Assessments: A User’s Guide to Best Professional Practices fills the need for an authoritative and comprehensive guide on how to prepare EAs. Bridging the regulatory gap this book identifies relevant EIS regulatory requirements that can be logically interpreted to also apply to EAs. It compiles and synthesizes information scattered throughout NEPA’s regulations executive orders and guidance documents and incorporates case law to provide additional clarification. The authors also draw on the professional experiences and best professional practices (BPP) of NEPA practitioners. From the fundamentals to more advanced topics the book presents a consistent methodology to help beginners students and professionals manage analyze and write legally sufficient EAs. It addresses dilemmas that have traditionally plagued preparation of EAs provides BPPs tools and approaches for resolving problems and introduces methods for streamlining the EA process. Building on Eccleston’s previous guide to EAs Effective Environmental Assessments: How to Manage and Prepare NEPA Assessments (2001) this book reflects the rapid changes in government policy over the past ten years. An indispensable source of practical information it provides readers with step-by-step direction and best practices for preparing defensible EAs. | Preparing NEPA Environmental Assessments A User’s Guide to Best Professional Practices

GBP 56.99
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Play Therapy Supervision A Practical Guide to Models and Best Practices

Play Therapy Supervision A Practical Guide to Models and Best Practices

Play therapy is one of the fastest-growing specialty areas in mental health. Understanding the skills knowledge and strategies that make play therapy supervision effective is essential in supporting the integrity and needs of a thriving field. Play Therapy Supervision: A Practical Guide to Models and Best Practices is an all-encompassing play therapy supervision compendium. In these pages current and prospective play therapy professionals and supervisors will find effective strategies for engaging in supervision with literature that is firmly rooted in empirical research and practical examples. Useful for novice and experienced supervisors this book describes best practices in supervision and contemporary topics for building an effective play therapy supervision practice. This text also emphasizes the critical importance of cultural humility in play therapy supervision. Other important features include: Ethical and legal issues in play therapy supervision Building a play therapy supervision relationship Evaluation in play therapy supervision Technology in play therapy supervision including extended reality School-based play therapy supervision Techniques in play therapy supervision: mindfulness sand tray self-compassion art and movement and more! | Play Therapy Supervision A Practical Guide to Models and Best Practices

GBP 34.99
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